Do you have an actual store front I can visit?

Yes. Please visit our "contact us" page for directions

Do you build custom computers?

Yes. Please email your specs to sales@lucomputers.com

Is your instore price same as your online price?

Yes.

Are these computers brand new?

Yes. Never used, not refurbished, not off-lease.

Can you explain how barebone computers work?

A computer without a hard drive and/or other components necessary for operation is called a barebone computer. Barebone computers make the perfect affordable upgrade kit if you already have the missing components.

How do I convert Canadian dollars to US dollars?

Conversion rates vary every day. Please check with your bank or contact us. You may also check www.oanda.com for reference.

Do you offer any discounts on quantity orders?

Yes. Please email us your exact quantity.

I want to pay for the order using my credit card and then have the order shipped to my friend/relative/work place. Is this possible?

If you paid with a credit card and would like to ship to an address other then your credit card billing address, you may contact your credit card company and have that address added to your billing addresses.

Do you offer any discounts on quantity orders?

Yes. Please email us your exact quantity.

How private is my information?

Lu Computers understands our customers?wishes for privacy, so we handle all the information you provide to us accordingly. Our conduct with your information will in no way involve a third party organization. Also, as Lu Computers is independent with no links to any other companies, the information you provide will not be directed to a parent, sub, or partner company. Therefore, the conduct and organization of Lu Computers firmly guarantees that YOUR INFORMATION WILL NOT BE SOLD TO OR SHARED WITH ANOTHER ORGANIZATION. Lu Computer retains your information in our database for the sole purpose of making the purchasing process faster. If you wish to remove your information from our database, you may notify us by email or telephone.

How secure is my information?

We have taken every possible measure to ensure that purchasing online at Lu Computers is safe. We are currently using the industry standard SSL software to protect our customers?billing and personal information. This technology encrypts the data representing your information as it travels through the Internet space before it is decrypted in our systems. Once in our systems, we transfer your information to a database that is not linked to the Internet so that it is protected from hackers. Finally, only our accountant and no one else will handle your billing information. For more detailed and technical information of our security system, please e-mail us at webmaster@lucomputers.com Further inquiries about the SSL software may be answered at http://www.verisign.com.


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